Terms and Conditions
The following terms and conditions are governed by UK law.
By accessing our website or ticking the box on the ‘Customer Information’ Sheet you are agreeing to the terms and conditions outlined here.
Once you place an order with us you will be entering into a legally binding contract and will be deemed to have read, understood and accepted all of our terms and conditions. We therefore recommend that you take some time to read the contents thoroughly and contact us, prior to placing an order, if there is anything you wish to discuss.
You undertake that all details you provide to Andys Garden Creations & Memorial Gifts for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered. If any of your details change, it is your responsibility to inform Andys Garden Creations & Memorial Gifts as soon as possible.
Product Descriptions & Prices We aim to give you a true representation of our products by using photographs and written descriptions, however, slight variations may occur. This could be down to a few variations such as the nature of the materials used in producing particular products and also the fact that all our products are handmade and therefore we cannot get any two the exact same. Also, if you are viewing our products online then technological differences may have an effect. Variations may include colour or shade but will never include quality as we make all our products to the same high standards.
All prices are in UK Pound Sterling and exclude delivery, which will be added later. Also, we are VAT exempt so none of our prices include or are affected by VAT.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. If the error is discovered and you do not wish to pay the actual price then we will refund your order.
Please Note: We reserve the right to withdraw products and alter prices at any time without prior notice.
Online specific
You must have a unique email address to use our website. You agree that e-mail can be used as a long-distance means of communication, and you agree all notices made via e-mail satisfy any legal requirements that such notices be made in writing.
You will receive an e-mail to confirm your order. You must check that the details on this e-mail are correct as soon as possible and print out a copy and keep it. It is your responsibility to ensure you are able to receive e-mails from Andys Garden Creations & Memorial Gifts. We recommend you add us to your ‘safe senders’ list.
Returns Policy
We want you to be happy with every purchase from us; however, if you do want to return something then we want to make things as easy as possible for you.
We will accept returns up to 7 days after purchasing
Replacements
Our procedures ensure all items leave us in good condition, therefore, please make sure to check all items before the courier leaves them. Any damages whilst in the couriers care should be claimed from them.
However, if Andys Garden Creations and Memorial Gifts have delivered to you personally then we will accept all responsibility for any damages to products in transit to you. In this case we would replace items like for like at no extra cost.
How to return an item If you want to return an item, as you no longer want it then we will accept this as long as it is in its original packaging and condition and is within 7 days of purchasing. Please be aware that we will not refund your delivery costs.
It is your responsibility to return items to us in a suitable manner for the weight of the product. Most of our items will need to be returned via courier and the cost will depend on the weight. If a product is returned to us damaged then we cannot refund you due to the item not being in the same condition as we sold it to you. You will be responsible for the cost of the return delivery.
Refund
When you send your item back to us, within 3-5 days of receipt we will process the returned item and send you an email to confirm payment back to the card or pay pal you originally paid with. If you paid by cash then we will refund you in the same way.
We will accept returns up to 7 days after purchasing
Replacements
Our procedures ensure all items leave us in good condition, therefore, please make sure to check all items before the courier leaves them. Any damages whilst in the couriers care should be claimed from them.
However, if Andys Garden Creations and Memorial Gifts have delivered to you personally then we will accept all responsibility for any damages to products in transit to you. In this case we would replace items like for like at no extra cost.
How to return an item If you want to return an item, as you no longer want it then we will accept this as long as it is in its original packaging and condition and is within 7 days of purchasing. Please be aware that we will not refund your delivery costs.
It is your responsibility to return items to us in a suitable manner for the weight of the product. Most of our items will need to be returned via courier and the cost will depend on the weight. If a product is returned to us damaged then we cannot refund you due to the item not being in the same condition as we sold it to you. You will be responsible for the cost of the return delivery.
Refund
When you send your item back to us, within 3-5 days of receipt we will process the returned item and send you an email to confirm payment back to the card or pay pal you originally paid with. If you paid by cash then we will refund you in the same way.
Delivery and Packaging Policy
At Andys Garden Creations & Memorial Gifts we aim to get our products to you in the most efficient and safe way possible. To achieve this we have delivery charges to cover the cost of delivery and packaging materials. This policy outlines our packaging and delivery aims.
Collection by the customer is always the preferred option, however if you are unavailable to collect:
Packaging
Memorial items are all individually wrapped in bubble wrap or other suitable packaging and then packed neatly in boxes. We pack the box in a way that things cannot move or knock against other things that may possibly break. Boxes are packed to a reasonable weight that most people could carry and therefore if we think it is necessary to use more than one box for your order we will do this for our safety and yours when carrying and transporting the goods.
Delivery We aim to delivery goods within 10 working days. We are a small business so have to ensure all products are made to our highest standards.
This charge must be paid by the customer for delivery at time of ordering. Once a delivery charge has been agreed it cannot be changed and the agreed price must be paid before the goods are left.
Any paperwork, for example, the invoice, will be placed with your order and it will be your responsibility to check you have received what you have paid for. We will only accept queries on these three days after delivery. However, we do make sure the order is selected correctly, but errors can occur from time to time.
Collection by the customer is always the preferred option, however if you are unavailable to collect:
Packaging
Memorial items are all individually wrapped in bubble wrap or other suitable packaging and then packed neatly in boxes. We pack the box in a way that things cannot move or knock against other things that may possibly break. Boxes are packed to a reasonable weight that most people could carry and therefore if we think it is necessary to use more than one box for your order we will do this for our safety and yours when carrying and transporting the goods.
Delivery We aim to delivery goods within 10 working days. We are a small business so have to ensure all products are made to our highest standards.
This charge must be paid by the customer for delivery at time of ordering. Once a delivery charge has been agreed it cannot be changed and the agreed price must be paid before the goods are left.
Any paperwork, for example, the invoice, will be placed with your order and it will be your responsibility to check you have received what you have paid for. We will only accept queries on these three days after delivery. However, we do make sure the order is selected correctly, but errors can occur from time to time.
Ordering Policy
Our ordering policy aims to make ordering as easy and as flexible as possible for you.
How to Order
You can order by telephone, by email or by our website. Once you have selected your order and passed it on to us in any of the ways stated, we will then process this order. Once the order has been picked, we will pack it appropriately and it will be delivered to you. the time it takes us to get your order ready all depends on the time of your, in out quite times it could be 2 weeks in high season it could be 4/5 weeks. we will advise you of this at the time by posting timescales on our website
Payment for the order and delivering has to be paid before the items are dispatched or loaded, if collecting. This can either be done online via the website, by bank transfer or by cash on collection. No items will be left with the customer unless the amount agreed is paid in full.
Payment Options
You can pay for your order in several ways. We can accept Paypal payments through our website; this is a secure way to pay online. We can also accept debit/credit card; you can do this yourself through our website or we can process the payment for you through our website. We can also accept cash payment if you are collecting your order. or by bank transfer
Delivery Time
we use a pallet courier, we send our pallets on a two day service. we will let you know when your pallets are leaving us so you know when to expect it. the courier will have a pallet truck to unload your pallets, he can only do this on a flat even surface, he cannot take pallets up steps or curbs. We are a small business so have to ensure all products are made to our highest standards. See our ‘Delivery and Packaging Policy’ for more details.
Delivery Cost
We aim to keep our delivery charges as low as possible; however, being a small business it is necessary for us to charge accordingly. Delivery charges are based on the distance from our location (CA7) to delivery location. The charges are laid out plainly and will not change without prior notification and agreement of both parties.
For more information, see our ‘Delivery and Packaging Policy’.
Minimum Order
We have a minimum order of £250 excluding delivery. We cannot accept orders under this amount.
What we expect from you
Once you place your order, you have 3 working days within which you can change the order if you wish to. However, once the order has been dispatched it cannot be changed in any way. If you would like to return any items then please follow our ‘Returns Policy’ and if you would like to order more items, this would be processed as a separate order. Please contact us for more information on this.
payment to be made at the time of ordering or on collection
Please Note: We are VAT exempt and therefore VAT does not affect our own handmade products or any charge we make to you.
Privacy Policy
We take our commitment to your privacy seriously and treat any information you supply to us with care and confidentiality.
By using our services you give us your consent to hold your personal information in this way.
We are bound by current Data Protection Laws and will uphold them unless required to do otherwise by the law.
What is the data we collect used for? The data we collect from you is generally used to communicate with you, and specifically, to process orders and payments.
We may also use your information to send you information on new products or offers we may have as long as you have ticked the box on the ‘customer contact information’ sheet.
If any of your details change and you notify us of this, we will make these changes to our records and store the new information in the same way as previously explained.
Website We have access to your login name for our website. This will only be stored in a secure online environment and will not be accessed by any unauthorised persons. For security reasons we do not store your password.
In addition to the information you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small text files we can use to recognise what pages are being viewed and how many times in order to improve our services to you. Cookies also allow us to count how many visitors the website has. However, this information is anonymous and cannot be connected to an individual in any way.
Third Parties
Any information you give us will be stored in a secure place by Andys Garden Creations & Memorial Gifts and will not be made available to any unauthorised persons. We will not sell, distribute or disclose your details to anyone without your express consent or unless required to do so by law.
Copyright and Disclaimer
We reserve the right to make changes to this website, copyright and disclaimer at any time.
Copyright Statement
All content on this site is protected by UK and international copyright laws. No part of the site may be copied, reproduced, distributed, redistributed, modified, displayed or performed without prior written consent by Andys Garden Creations.
Disclaimer
This site is provided as a shopping and advertising resource by Andys Garden Creations. Andys Garden Creations will not be liable for any damages of any kind arising from the use or misuse of this site or any of the information contained within it.
All of our policies will be upheld in this website and any transactions we do with outside parties. See our policies for more information
